Privacy Policy

This policy covers Timeless Pools, Inc. (Timeless Pools, Inc. · CSLB #1019202) and the The NEXA Series of pools, serving Orange County · Los Angeles · Inland Empire.

What we collect

• What you type into a form: name, phone number, email, ZIP, project address, and any notes.
• What you chose while configuring a pool — model, add-ons, timeline, priorities.
• How you arrived: referring page, landing page, and campaign tags (UTM parameters), so we know which ads are worth running.
• Standard analytics from Google Analytics and the Meta pixel, including device and usage data.

Why we collect it

To prepare your design and quote, to contact you about your inquiry, to schedule your on-site design review, and to measure which marketing actually works. We do not use your information for automated decisions that produce legal effects.

SMS opt-in and consent

We send text messages only to people who asked for them. Consent is collected on this website through an optional, never pre-checked checkbox on our lead forms — the quick quote form, the pool cost calculator, and the configurator. Ticking it is a separate, deliberate act; you can submit any form, get a quote, and book a design review without ever agreeing to texts, because consent is not a condition of purchase.

The messages cover your pool project — your design, your quote, and scheduling your on-site design review — and marketing messages such as a seasonal offer while you are deciding whether to build. Message frequency varies. Message and data rates may apply. You must be 18 or older to opt in. To stop, text STOP to any message; for help, text HELP or call (949) 649-6889.

When you opt in we record the date and time, the page you were on, and the exact wording you agreed to, so the consent behind any message we send is always reproducible. Withdrawing consent stops the texts; we keep the record of the opt-in and opt-out themselves, because that is what proves we honored your choice. Full program terms are in our SMS Terms.

Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service and message delivery, is restricted to what those services require. All other use categories exclude text messaging originator opt-in data and consent; this information is never shared with any third parties. See our SMS Terms for message frequency, rates, and how to opt out.

Who we share it with

We do not sell your personal information. We share it only with vendors who run this business on our behalf — our CRM and messaging platform, analytics and advertising measurement providers, and our own construction team — and only as needed to serve you. We also disclose information when the law requires it.

How we protect your information

Traffic to this site is encrypted in transit with HTTPS, and your form submissions are stored in an access-controlled database that is not reachable from the public internet. Access is limited to the people who need it to design, quote, and build your pool, and to the vendors named above acting on our behalf. Administrative areas of the site require authentication.

No system is perfectly secure, and we will not claim otherwise. If you believe your information has been exposed, contact us at nexa@timelesspools.us and we will investigate.

How long we keep it

We keep lead and project records for as long as needed to serve you and to meet legal, contracting, and licensing obligations, then delete or anonymize them.

Your choices

California residents may request access to, correction of, or deletion of their personal information, and may opt out of sharing for cross-context behavioral advertising. Reply STOP to any text to stop texts. To make any request, contact us below — we will not discriminate against you for it.

Contact

Timeless Pools, Inc. · (949) 649-6889 · nexa@timelesspools.us