Privacy Policy

This policy covers Timeless Pools, Inc. (Timeless Pools, Inc. · CSLB #1019202) and the The NEXA Series of pools, serving Orange County · Los Angeles · Inland Empire.

What we collect

• What you type into a form: name, phone number, email, ZIP, project address, and any notes.
• What you chose while configuring a pool — model, add-ons, timeline, priorities.
• How you arrived: referring page, landing page, and campaign tags (UTM parameters), so we know which ads are worth running.
• Standard analytics from Google Analytics and the Meta pixel, including device and usage data.

Why we collect it

To prepare your design and quote, to contact you about your inquiry, to schedule your on-site design review, and to measure which marketing actually works. We do not use your information for automated decisions that produce legal effects.

Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service and message delivery, is restricted to what those services require. All other use categories exclude text messaging originator opt-in data and consent; this information is never shared with any third parties. See our SMS Terms for message frequency, rates, and how to opt out.

Who we share it with

We do not sell your personal information. We share it only with vendors who run this business on our behalf — our CRM and messaging platform, analytics and advertising measurement providers, and our own construction team — and only as needed to serve you. We also disclose information when the law requires it.

How long we keep it

We keep lead and project records for as long as needed to serve you and to meet legal, contracting, and licensing obligations, then delete or anonymize them.

Your choices

California residents may request access to, correction of, or deletion of their personal information, and may opt out of sharing for cross-context behavioral advertising. Reply STOP to any text to stop texts. To make any request, contact us below — we will not discriminate against you for it.

Contact

Timeless Pools, Inc. · (949) 649-6889 · nexa@timelesspools.us