SMS Terms

Who sends the messages

Text messages come from Timeless Pools, Inc. (Timeless Pools, Inc. · CSLB #1019202) regarding the The NEXA Series of pools. You can reach us at (949) 649-6889 or nexa@timelesspools.us.

How you opt in

We text you only if you checked the SMS consent box on a form on this site and gave us your mobile number. The box is never pre-checked. The exact language you agreed to is:

Text me about my design and quote. By checking this box, you agree to receive text messages from Timeless Pools, Inc. at the mobile number provided, including messages sent by automated means, about your design, quote, and appointment. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.

Consent to receive marketing text messages is not a condition of purchasing any product or service. You can request a design, a quote, or a call without ever agreeing to texts.

What we send, and how often

Messages relate to your pool design, your quote, and scheduling your on-site design review — plus occasional promotions. Message frequency varies; most people receive a handful of messages around an active inquiry, not a recurring broadcast.

Cost

Message and data rates may apply. We do not charge for the messages; your mobile carrier may.

How to stop

Reply STOP to any message to opt out. You will receive one confirmation, then nothing further. Reply HELP for help, or call (949) 649-6889. Opting out of texts does not remove you from phone or email contact — ask us for that separately and we will honor it.

Carrier liability

Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device.

Your mobile information

We do not sell your information, and no mobile information or SMS consent is shared with third parties or affiliates for their own marketing or promotional purposes. See our Privacy Policy.